Q) Are guests allowed to bring coolers and outside food into the park?
A) NRH₂O has multiple food outlets that serve a variety of items, such as pizza, hamburgers, snacks, and ice cream. However, we do realize that some families appreciate the option to bring in their own food and beverages into the waterpark. Therefore, coolers with food and beverages are permitted; there are no fees or size restrictions for the coolers. We do ask that glass containers, sharp knives, alcohol, and prepared foods, such as boxes of pizzas and fast food, not be brought into the park and remind our guests that all bags and coolers are checked at the front gate.

Q) Are outside floats allowed in the park?
A) Outside floatation devices are not permitted as they will cover the water surface of the pools and prevent lifeguards from being able to see the bottom of the pools. Inner-tubes are available free of charge, on a first-come, first-serve basis in the NRH₂Ocean and Endless River.

Q) What slides or attractions have height restrictions?
A) The Blue Twister, Black Falls and Great White have a weight limit of 250 lbs and a height limit of at least 48” tall to ride.

The Children's Activity slides and Tadpole Swimming Hole have a height maximum of 48". Parents/guardians can ride the yellow activity slide with their child. The lily pads/logs are also under 48”.

The Green Extreme has a weight limit of 250 lbs for a single rider and 500 for a double rider. All riders must be 42” or taller to ride.

The Frogstein's Splashatory slides all have a weight limit of 250 lbs and the height restrictions vary by slide. Please see signs on Frogstein's Splashatory for specific height requirements.

Q) Are lockers available for rent?
A) Lockers are available for rent at the front gate and inside the park. When purchased at the front gate, they are $4 for a standard sized locker and $6 for a family sized locker (twice as tall) for an all day rental. This includes a $1 deposit that is refunded when the locker key is returned.

Q) Is there a discount for guests who are not going to swim?
A) NRH₂O is a participatory park and therefore, we do not offer a discount for those who choose not to swim.

Q) Are lifejackets available at the park?
A) Lifejackets are available free of charge on a first-come, first-serve basis. They are located in bins near the NRH₂ Ocean and Endless River. Only NRH₂O life jackets are approved for use on NRH₂O body slides and attractions.

Q) Is smoking allowed in the park?
A) NRH₂O is a tobacco free park in accordance with City ordinance #2249

Q) Does NRH₂O accept credit cards?
A) Yes, NRH₂O accepts the following major credit cards: MasterCard, Visa, Discover and American Express

Q) What type of attire is required at NRH₂O?
A) NRH₂O is a family water park, therefore appropriate swim wear is required. Swim wear is defined as an article of clothing, such as a swimsuit, that has been designed to be used in a pool environment. Swim wear should be lined and may not be transparent at any time. Revealing swim wear and thong or t-back swim wear bottoms will not be permitted. Cut off jeans, denim clothing, hard metal objects, T-Shirts and shoes cannot be worn on the body contact slides. No undergarments may be visible at any time.

Q) Does NRH₂O offer rain checks?
A) Please retain your ticket stub. If NRH₂O interrupts park operations for 60 minutes or more (up to two hours prior to the posted closing time), guests who are at the park can exchange their ticket stub for a rain check valid for the remainder of the current operating season. Management reserves the right to suspend operation and/or close the park at any time and initiate the raincheck policy. No refunds or early issued rain checks are given.

Q) Does NRH₂O offer swim lessons?
A) Yes, NRH₂O offers swim lessons and a unique Junior Lifeguard Program. Please click here for details about both of these programs.

Q) What chemicals are used in NRH₂O's pools?
A) NRH₂O uses sodium hypochlorite (the main active ingredient in household bleach) to sanitize the water to keep the pools safe and clean for park guests. To lower the pH of the swimming pool water to required levels, the park uses muriatic acid which is a commonly used chemical in swimming pool operations.

Q) What does NRH₂O do to make sure the pool water stays safe for my family?
A) NRH₂O uses the latest in water chemistry controllers in conjunction with trained, certified pool operators to ensure that the water remains clean and sanitized. In addition to the automated testing of the water, NRH₂O personnel manually test the water throughout the day to ensure that it is properly treated. To aid in filtration, the park employs advanced filtration methods or filtration additives such as Pulsar (SeaKlear) PRS that are both designed to remove very small particles from the pool systems. This helps to keep the water clean and safe. As an extra layer of protection for all guests visiting the park, NRH₂O is adding ultraviolet systems (UV) to its filtration areas. UV systems are very effective at inactivating organisms such as Cryptosporidium and actually help provide better air quality around the pool area. Another major benefit is that they work around the clock to continuously assist in keeping the water safe for all guests.

Additionally, NRH₂O would like to remind all guests visiting any pool of the following
“P-L-E-As” for parents as provided by the Centers for Disease Control (CDC):

1)   1) PLEASE don’t swim when you have diarrhea, especially kids in diapers.
2) PLEASE don’t swallow the pool water.
3) PLEASE wash your hands with soap and water after using the toilet or changing diapers.
4) PLEASE take your kids on bathroom breaks often.
5) PLEASE change diapers in a bathroom and not at poolside.
6) PLEASE wash your child thoroughly with soap and water before swimming.

Q) How does NRH₂O contribute to water conservation efforts?
A) NRH₂O recycles all of its water to conserve as much as possible. The water is continually filtered. At the end of the season, the park removes all of the chemicals and the water is sent back into the area’s water supply to be recirculated. Rather than cooling off at home with sprinklers and hoses, NRH₂O provides an environment where people from all over the area can have fun and cool off while conserving water at the same time!

Q) What payment types are accepted at NRH₂O?
A) NRH₂O accepts Visa, MasterCard, Discover, American Express and cash at the park. When purchasing online, Visa, MasterCard and Discover are accepted. NRH₂O does not accept personal checks.

Q) Does NRH₂O accept donation requests?
A) Yes, each organization is allowed one donation per year. You must submit a letter of request on the organization's letterhead. The letter needs to include contact information (including a phone number and email address), date of the event, what the tickets will be used for, and a self addressed stamped envelope. Please send the letter to:

NRH₂O Family Waterpark
Attn: Donations
9001 Boulevard 26
North Richland Hills, TX   76180

If your request is approved, you will receive your donation in a timely manner. Please allow up to six weeks for a response.