Q: Are guests allowed to bring in coolers and outside food into the park?
A: NRH2O has multiple food outlets that serve a variety of items, such as pizza, hamburgers, snacks and ice cream. However, we do realize that some families appreciate the option to bring in their own food and beverages into the water park. Therefore, coolers with food and beverage are permitted; there are no fees or size restrictions for the coolers. We do ask that glass containers, sharp knives, alcohol and prepared food and beverages, such as boxes of pizza, fast food, and drinks from restaurants, gas stations, etc., not be brought into the park and remind our guests that all bags and coolers are checked at the Front Gate.
Q: Are outside floats allowed in the park?
A: Outside floatation devices are not permitted as they will cover the water surface of the pools and prevent lifeguards from being able to see the bottom of the pools. Inner-tubes are available free of charge, on a first-come, first-serve basis in the NRH2Ocean and Endless River.
Q: What slides or attractions have height restrictions?
A: The Blue Twister, Black Falls and Great White have a weight limit of 250 lbs and a height limit of at least 48" tall to ride.
The Children's Activity slides and Tadpole Swimming Hole have a height maximum of 48" tall. Parents/guardians can ride the yellow activity slide with their child. The lily pads and logs also have a height maximum of 48" tall.
The Green Extreme has a weight limit of 250 lbs for a single rider and 500 lbs for a double rider. All riders must be at least 42" or taller to ride.
The Frogstein's Splashatory slides all have a weight limit of 250 lbs and the height restrictions vary by slide. Please see signs on Frogstein's Splashatory for specific height requirements.
Q: Are lockers available for rent?
A: Lockers are available for rent at the front gate and inside the park. When purchased at the Ticket Booth, Group Sales and Season Pass Office, they are $7 for a standard sized locker and $9 for a family sized locker for an all day rental. When purchased at the Gift Shop, they are $8 for a standard sized locker and $10 for a family sized locker for an all day rental.Upon return of the locker key, you will receive $2 in Splash Cash that may be used anywhere in the park for 2011 and 2012 seasons.
Q: Is there a discount for guests who are not going to swim?
A: NRH2O is a participatory park; therefore, we do not offer a discount for those who choose not to swim.
Q: Are lifejackets available at the park?
A: Lifejackets are available free of charge on a first-come, first-serve basis. They are located in bins near the NRH2Ocean and Endless River. Only NRH2O lifejackets are approved for use on NRH2O body slides and attractions.
Q: Is smoking allowed in the park?
A: NRH2O is a tobacco free park in accordance with City ordinance #2249.
Q: What payment types are accepted at NRH2O?
A: NRH2O accepts Visa, MasterCard, Discover, American Express and cash at the park. When purchasing online, Visa, MasterCard and Discover are accepted. NRH2O does not accept personal checks.
Q: What type of attire is required at NRH2O?
A: NRH2O is a family water park, therefore appropriate swim wear is required. Swim wear is defined as an article of clothing, such as a swimsuit, that has been designed to be used in a pool environment. Swim wear should be lined and may not be transparent at any time. Revealing swim wear and thong or t-back swim wear bottoms will not be permitted. Cut off jeans, denim clothing, hard metal objects, T-Shirts and shoes cannot be worn on the body contact slides. No undergarments may be visible at any time.
Q: Does NRH2O offer rainchecks?
A: Please retain your ticket stub. If NRH2O interrupts park operations for 60 minutes or more (up to two hours prior to the posted closing time), guests who are at the park can exchange their ticket stub for a rain check valid for the remainder of the current operating season. Management reserves the right to suspend operation and/or close the park at any time and initiate the raincheck policy. No refunds or early issued rain checks are given.
Q: Does NRH2O offer swim lessons?
A: Yes, NRH2O offers swim lessons and a unique Junior Lifeguard Program. Please click here for details about both of these programs.
Q: What chemicals are used in NRH2O's pools?
A: NRH2O uses sodium hypochlorite (the main active ingredient in household bleach) to sanitize the water to keep the pools safe and clean for park guests. To lower the pH of the swimming pool water to required levels, the park uses muriatic acid which is a commonly used chemical in swimming pool operations.
Q: What does NRH2O do to make sure the pool water stays safe for my family?
A: NRH2O uses the latest in water chemistry controllers in conjunction with trained, certified pool operators to ensure that the water remains clean and sanitized. In addition to the automated testing of the water, NRH2O personnel manually test the water throughout the day to ensure that it is properly treated. To aid in filtration, the park employs advanced filtration methods or filtration additives such as Pulsar (SeaKlear) PRS that are both designed to remove very small particles from the pool systems. This helps to keep the water clean and safe. As an extra layer of protection for all guests visiting the park, NRH2O added ultraviolet systems (UV) to its filtration areas. UV systems are very effective at inactivating organisms such as Cryptosporidium and actually help provide better air quality around the pool area. Another major benefit is that they work around the clock to continuously assist in keeping the water safe for all guests.
Additionally, NRH2O would like to remind all guests visiting any pool of the following
“P-L-E-As” for parents as provided by the Centers for Disease Control (CDC):
1) 1) PLEASE don’t swim when you have diarrhea, especially kids in diapers.
2) PLEASE don’t swallow the pool water.
3) PLEASE wash your hands with soap and water after using the toilet or changing diapers.
4) PLEASE take your kids on bathroom breaks often.
5) PLEASE change diapers in a bathroom and not at poolside.
6) PLEASE wash your child thoroughly with soap and water before swimming.
Q: How does NRH2O contribute to water conservation efforts?
A: NRH2O recycles all of its water to conserve as much as possible. The water is continually filtered. At the end of the season, the park removes all of the chemicals and the water is sent back into the area’s water supply to be recirculated. Rather than cooling off at home with sprinklers and hoses, NRH2O provides an environment where people from all over the area can have fun and cool off while conserving water at the same time!
Q: Does NRH2O accept donation requests?
A: Yes, each organization is allowed one donation per year. You must submit a letter of request on the organization's letterhead. The letter needs to include contact information (including a phone number and email address), date of the event, what the tickets will be used for, and a self addressed stamped envelope. Please send the letter to:
NRH2O Family Water Park
Attn: Donations
9001 Boulevard 26
North Richland Hills, TX 76180
If your request is approved, you will receive your donation in a timely manner. Please allow up to six weeks for a response.
Q: How does NRH2O promote sun safety?
A: You’ve braved another winter and now that summer is here, it’s time to gear up for some fun at NRH2O Family Water Park! What’s a better way to make some great family memories and burn a little bit of that summer energy than to spend a day at our water park? Gathering the crew and heading off to a day of fun in the sun is always welcome, but some of the side effects, like sunburns, are not so welcome.
Thanks to tons of research on the causes of skin cancer, we are now aware of how to protect ourselves against ultraviolet rays and prevent cancer. The research about sun damage isn’t meant to scare you out of the sun, it’s meant to arm you with knowledge. Protecting yourself is simple and quick, and once it becomes a habit, you won’t even think about it.
NRH2O has some simple suggestions for protecting you and your family:
1. Wear Sunscreen
With all the information about skin cancer out there, sunscreen application should be a staple when it comes to spending a day outside. Even if your skin rarely burns, it needs SPF of at least 30. Damaging rays don’t always cause a burn, so it’s important to apply and reapply sunscreen when spending a day in the sun.
Parents: If you make sunscreen part of the routine before leaving the house to go to the pool or the water park, it’s much easier to make sure you’ve applied it thoroughly. Antsy, jittery kids make for a hasty application of sunscreen!
Another important note: Wearing a white tee shirt as a substitute for sunscreen does not work. When a white tee shirt gets wet, the amount of sun protection it offers is less than an SPF of 5.
2. Wear Sunglasses
How often do you think about protecting your eyes? Be sure you and your children are wearing sunglasses that provide 100% protection from ultraviolet (UV) rays. The label will indicate how much protection they offer- if it doesn’t say it, it probably doesn’t have it. In fact, regular tinted sunglasses can actually do more damage to your eyes, because the dark tint causes your eyes to dilate. Once dilated, your pupils will let in more UV rays, which can cause serious damage, including permanent damage such as blindness. Luckily, it’s an easy and fashionable fix, because one of the safest and surest bets for keeping your eyes protected is to wear sunglasses.
3. Wear a hat
A hat literally offers your own personal face shade. It blocks direct UV rays from hitting the top of your head (scalp burns - ouch!) and your face. It also helps block the sun out of your eyes, which not only protects them, but saves you the headache from squinting. Sometimes even the highest SPF protection and sunscreen reapplication won’t keep you from getting burned, especially if you’re fair skinned. A hat is always a safe bet.
4. Limit Exposure Time
If you’ve paid for a day pass at our water park, then you want to get good use out of it! However, sometimes you just need to take a break from the sun or limit your time spent in direct sunlight. Try to eat lunch at the food court or take a break in a shaded area when possible. Reapply your sunscreen and try to measure your exposure. Maybe it’s time to enforce keeping that hat on!
5. Know that UV Rays Penetrate Clouds
You can still get UV damage on an overcast day! UV-A and UV-B rays penetrate the clouds and reflect off of pavement, sand, snow, and water. The only way to fully protect yourself is by following the same sun-protection steps you would on a bright sun shiny day. That means lathering on the sunscreen, wearing sunglasses, and wearing a hat.
The benefits of sunshine are numerous - in addition to boosting Vitamin D levels, the sun can improve your mood on a psychological level by reversing seasonal depression. A nice warm sunny day will get you outside and active, which is always healthy and smart. The good news is, protecting yourself is easy. Teaching your children sun safety at a young age will instill a lifelong habit of using sunscreen, wearing protective sunglasses, and being a good judge of how much sun is enough for one day.
Now come out to NRH2O Family Water Park and enjoy a day of fun for kids and grownups alike!
Information provided by Sunglass Warehouse. Visit them at http://www.sunglasswarehouse.com
